Effective Date: September 1, 2025
1. Introduction
These Terms outline the mutual understanding between you (our valued guest) and Terra Nova (your sanctuary of choice). By making a booking, exploring our website, or engaging with our services, you accept these terms gracefully.
2. Bookings & Reservations
- All reservations are subject to availability and confirmation.
- A deposit may be required to secure your stay; balance payments follow the timeline specified during booking.
- Changes and cancellations should align with our cancellation policy, designed to be fair yet respectful of our limited villa availability.
3. Guest responsibilities
We ask guests to:
- Treat the property, staff, and fellow travelers with respect.
- Use facilities responsibly, ensuring safety and serenity for everyone.
- Refrain from activities that may disturb the peaceful environment we create.
4. Services & Experiences
Terra Nova offers curated services—from private dining to guided wellness sessions. While we strive for perfection, availability may vary. Any additional requests will be honored where possible, with grace and discretion.
5. Payment & Fees
- Payments are accepted via secure methods only.
- Prices are inclusive of applicable taxes unless otherwise stated.
- Any additional charges (private chef, spa, transfers) will be communicated transparently before billing.
6. Limitation of liability
While we do everything to ensure a seamless, luxurious experience, Terra Nova cannot be held liable for circumstances beyond our control (natural events, travel disruptions, or the occasional mischievous gecko).
7. Contact us
Questions about these Terms? Our team is here to assist you.
📧 Email: reservations@terranova.com
📞 Phone: +62 361 987 6543
